At Dubai Adventure Pass, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services to book tours online and buy attraction tickets.
1. Information We Collect
1.1 Personal Information
When you book tours online or buy attraction tickets through Dubai Adventure Pass, we collect the following personal information:
- Contact Information: Full name, email address, phone number, and billing address
- Payment Information: Credit card details, billing information (processed securely through encrypted payment gateways)
- Booking Details: Tour preferences, attraction selections, dates, number of participants, and special requirements
- Identification Information: Passport details or ID numbers when required for specific attractions or tours
- Account Information: Username, password, and profile preferences if you create an account
1.2 Automatically Collected Information
We automatically collect certain information when you visit our website:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, search queries
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
2. How We Use Your Information
Dubai Adventure Pass uses your personal information for the following purposes:
2.1 Service Delivery
- Processing your bookings and purchases when you buy attraction tickets
- Confirming reservations and sending booking confirmations
- Providing customer support and responding to inquiries
- Coordinating with tour operators and attraction venues
- Managing cancellations, refunds, and modifications
2.2 Communication
- Sending booking confirmations and important updates about your tours
- Providing customer service and support
- Sending promotional offers, including our special 50% off first booking discount
- Notifying you about changes to our services or policies
- Requesting feedback and reviews about your experience
2.3 Business Operations
- Improving our website functionality and user experience
- Analyzing trends to enhance our tour offerings and attractions
- Preventing fraud and ensuring security
- Complying with legal obligations and regulations
- Conducting market research and analytics
Special Offer Data: When you take advantage of our 50% off first booking promotion, we track this to ensure the discount is applied correctly and only once per customer.
3. How We Share Your Information
We may share your personal information with the following parties:
3.1 Service Providers
- Tour Operators: We share necessary booking details with tour operators to fulfill your reservations
- Attraction Venues: Ticket information is shared with venues when you buy attraction tickets
- Payment Processors: Secure payment information is transmitted to authorized payment gateways
- Technology Partners: Website hosting, email services, and analytics providers
- Customer Service Platforms: Support ticket systems and communication tools
3.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Enforce our terms and conditions
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Respond to emergency situations
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
Dubai Adventure Pass implements robust security measures to protect your personal information:
- Encryption: All sensitive data is encrypted using SSL/TLS technology during transmission
- Secure Servers: Data is stored on secure servers with restricted access
- Payment Security: We comply with PCI DSS standards for payment card processing
- Access Controls: Limited employee access to personal information on a need-to-know basis
- Regular Audits: Periodic security assessments and vulnerability testing
- Monitoring: Continuous monitoring for suspicious activities and unauthorized access
Important: While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience when you book tours online:
5.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality and booking processes
- Performance Cookies: Help us understand how visitors use our site
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Track your browsing to deliver relevant advertisements
5.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your ability to buy attraction tickets or complete bookings.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
6.1 Access and Correction
- Request access to your personal information
- Update or correct inaccurate data
- Request a copy of your data in a portable format
6.2 Deletion and Restriction
- Request deletion of your personal information (subject to legal obligations)
- Restrict processing of your data in certain circumstances
- Object to processing based on legitimate interests
6.3 Marketing Communications
- Opt-out of promotional emails at any time
- Unsubscribe from marketing communications via email links
- Continue to receive essential booking and service-related communications
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
- Maintain records for tax and business purposes
Booking and transaction records are typically retained for 7 years to comply with UAE financial regulations. Marketing data is retained until you opt-out or request deletion.
8. International Data Transfers
Dubai Adventure Pass operates in the United Arab Emirates. If you access our services from outside the UAE, your information may be transferred to and processed in the UAE. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
9. Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
10. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notifications for material changes
- Displaying prominent notices on our website
Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
13. Specific Information for UAE Residents
As a company operating in the United Arab Emirates, we comply with UAE data protection regulations and standards. Your personal information is processed and stored in accordance with UAE laws and international best practices.
14. Your Consent
By using Dubai Adventure Pass services to book tours online or buy attraction tickets, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
Remember: Your privacy is important to us. We are committed to transparency and protecting your personal information while providing you with exceptional adventure experiences in Dubai.
